Our Vision is that services provided to contribute decisively, with modern, efficient and effective way in improving competitiveness of the Greek economy, as well as to improve quality of life of citizens.
Our Mission is the operation, maintenance, management, exploitation and development of the National Natural Gas System, in order to be cost-effective, technically proper and comprehensive and to meet the needs of Users to in a safe, adequate, reliable and cost-effective way:
- in the context of the provisions and operations of the respective legislative framework
- serving public interest and promoting security of Natural Gas supply in the country, its regions, the neighboring countries and the European Union
- while respecting principles of equal treatment, impartiality and non-discrimination of users and customers
- promoting free competition in the gas market.
The goals, which we are committed to, are:
1. Maintaining and improving our services.
2. Continuous improvement of our efficiency over time and in terms of available resources.
3. Improvement of know-how and logistics.
4. Innovation.
5. Strengthening and development of efficiency of our administration.
6. Enhancing employee performance and positive attitude towards our mission.
7. Strengthening of public and social responsibility.
8. Partnerships with other authorities, organizations and companies for mutual benefit.
9. Our economic efficiency.
Critical factors for the success in our efforts to achieve our goals, to fulfill our mission and achieve our vision are:
1. Proper and effective communication between all departments, sectors and workers
2. Teamwork to achieve common goals
3. Measuring, monitoring and evaluating efficiency and effectiveness of processes and improving them.
4. Continuous improvement of our processes and services.
5. Continuous training and updating of all staff and their active participation in the achievement of our objectives.
6. Respect for the environment, citizens, customers, employees and Top Management.
7. Uniformity of procedures and of our way of working.
"Quality is not an act, it's a habit"
Aristotle
